1. Introduction
  • 1.1
  • We understand that from time to time you may wish to return a product to us.
  • 1.2
  • We have created this policy to enable you to return products to us in appropriate circumstances.
  • 1.3
  • This policy shall apply to all of our customers, irrespective of their geographical location.
  • 1.4
  • This policy shall apply to all orders submitted.
  • 1.5
  • This document does not affect any statutory rights you may have as a consumer such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges Regulations) 2013
2. Returns
  • 2.1
  • If you are a consumer, you have a legal right of return. Please see our Distance Selling Policy for details about your legal right of return.
  • 2.2
  • If you are a business you will, at our sole discretion, be entitled to return a product to us and receive a refund in accordance with this policy if:
  • (a)
  • We receive the returned product within 30 days following the date of dispatch of the product to you;
  • (b)
  • The returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • (c)
  • Products returned as not being required will incur a restocking fee of 20% of the original invoice price less any carriage charges and subject to prior approval.
  • (d)
  • You comply with the procedure set out in this policy in relation to the return of the product; and
  • (e)
  • None of the exclusions set out in this policy apply.
3. Returns Procedure
  • 3.1
  • In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
  • 3.2
  • Products returned under this policy must be sent by Royal Mail signed for delivery or by a courier service allowing proof of delivery to, Unit 1 Carminow Road Industrial Estate, Carminow Road, Bodmin, Cornwall PL31 1EP
  • 3.3
  • If you are returning a product in accordance with clause 2.2, you will be responsible for paying postage costs associated with returns under this policy.
4. Exclusions
  • 4.1
  • The following kinds of products may not be returned under this policy:
  • (a)
  • Silicone sealants and any other products liable to deteriorate within the period of 3 months following dispatch;
  • (b)
  • Any product made to your specification;
  • (c)
  • Any product made to order;
  • (d)
  • Any product personalised or adapted for you.
5. Refunds
  • 5.1
  • We will refund for the price you paid to us, less any reduction in the value of the product, for any product properly returned by you in accordance with this policy.
  • 5.2
  • We will not refund to you the original delivery charges relating to the returned product.
  • 5.3
  • We will not refund to you any costs you incur in returning the product to us.
  • 5.4
  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • 5.5
  • We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive the returned product.
6. Improper Returns
  • 6.1
  • If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
  • (a)
  • We will not refund the purchase price or exchange the product;
  • (b)
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • (c)
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product at our sole discretion without any liability to you.
7. Our Details
  • 7.1
  • ADP Diamex is owned and operated by ADP Diamond Cutting Solutions Ltd.
  • 7.2
  • Our principal place of business is at Unit 1 Carminow Road Industrial Estate, Carminow Road, Bodmin, PL31 1EP
  • 7.3
  • You can contact us by writing to the business address given above, by using our website contact form, by email to sales@adpdiamex.co.uk or by telephone on 01208 269898